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First aid can be needed anywhere, including on a busy high street. Knowing what to do gives you the confidence to step forward, help someone in trouble and make a real difference while professional help is on its way.

Excerpt: Burns and scalds can happen in an instant, whether it is a spilled cup of tea, a hot pan or a child reaching for something they should not. Knowing the right first-aid steps can reduce pain, limit further damage and help someone feel calmer while they get the care they need.

As a trained first aider, I joined GoodSAM to make practical use of skills that could one day save a life. Since then, I’ve been called to several incidents, including helping with resuscitation and supporting elderly people who have fallen.